Head of Operations IDMC Switzerland

• Oversee day-to-day management of all projects, ensuring cross-team coordination and timely delivery.
• Lead annual planning and prioritisation processes and oversee programme development, including support to the conceptualisation and drafting of donor proposals, log frame and workplan development relating to areas of work under their responsibility.
• In close collaboration with the Donor Relations team, oversee the design and implementation of monitoring and evaluation tools and systems to track programme quality, performance and impact, and monitor organisational performance across teams and projects under their responsibility.
• Drive continuous improvement of systems and workflows to strengthen IDMC’s effectiveness, impact and sustainability.
• Develop and implement frameworks to identify and mitigate risks across individual projects and the broader organisational strategy.
• Work closely with the Director and Head of Support to oversee budget development, financial performance tracking, and overall financial stability.
• Support the Director in articulating and communicating IDMC’s long-term vision, identifying strategic partnerships and fundraising.
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for IDMC policies, systems and procedures.

• Oversee key processes as workforce planning, recruitment, staff induction and development, and Duty of Care.
• Lead and nurture a high-performing, inclusive team culture grounded in technical excellence, accountability and respect for diversity.
• Champion talent development, performance management, and cross-team collaboration, while promoting psychological safety, equitable opportunity, and continuous feedback.
• Provide strategic line management and coaching to line managers within team, fostering a values-driven leadership culture.
• Support managers in work planning, staff development, and results-oriented performance review.
• Promote a collaborative and agile work environment aligned with IDMC’s core values and commitment to continuous learning.

• Master’s degree or above in social science, politics, economics, international development, migration and displacement, or another relevant field
• Minimum 12 years of progressively senior leadership experience in the humanitarian or development sector at both country and HQ level.
• Proven success as a Head of Operations, COO, Programme Director or equivalent role overseeing cross-functional and multicultural teams.
• Demonstrated experience leading complex organisational change including managing distributed and remote teams, addressing and resolving conflict, and driving accountability and performance.
• Proven experience and solid understanding of displacement data, including data capacity support and systems
• Solid experience of building strategic partnerships with governments, UN agencies, donors, and civil society organisations.
• Proven ability to align operations with organisational strategy, translating organisational vision into effective strategies and priorities
• Solid experience in designing, implementing and improving systems, workflows and planning cycles.
• Demonstrated understanding of programme development, internal governance and compliance requirements
• Highly professional, inspiring and proactive leader, capable of working independently.
• Fluency (written and spoken) in English and at least one other language of operation (Arabic, French, Portuguese or Spanish).
• Demonstrated experience leading complex organisational change including managing distributed and remote teams, addressing and resolving conflict, and driving accountability and performance.

• Duty station: Geneva, Switzerland.
• Contract: Permanent.
• Travel: 30%.
• Salary/benefits: grade 10 on NRC’s Resident salary scale, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

• For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

ReliefWeb