Flagship Boutique Director - Luxury

• Lead, inspire, and develop a team of about 20 associates across all boutique functions

• Drive commercial performance through KPIs while maintaining a highly qualitative, service-driven culture

• Ensure excellence in visual merchandising, product presentation, and overall boutique standards

• Partner closely with regional leadership to execute strategic objectives

• Build and nurture long-term relationships with local and international HNW/UHNW clientele

• Deliver highly personalized, discreet service aligned with elevated luxury standards

• Lead and elevate CRM and clienteling practices within the team

• Strengthen the boutique's positioning within Zurich's luxury ecosystem

• Oversee daily boutique operations ensuring efficiency, compliance, and excellence at all times

• Manage stock, inventory integrity, and operational procedures in line with brand guidelines

• Act as key liaison with internal stakeholders and external partners where required

• Ensure seamless coordination across all boutique activities

• Recruit, coach, and develop a high-performing and cohesive team

• Foster a culture of elegance, accountability, collaboration, and discretion

• Lead by example with strong presence on the floor and during key commercial moments

• 15+ years' experience in luxury retail, including leadership of flagship or high-profile boutiques

• Strong background in fashion, accessories, or lifestyle luxury environments

• Proven success managing demanding HNW/UHNW clientele

• Excellent leadership presence with refined interpersonal and communication skills

• Highly organized, detail-oriented, and operationally strong

• Fluent in English and German; additional languages such as French or Italian are an advantage

• Based in Switzerland or willing to relocate (EU nationals only)

Luxury Experts