CDI - Sales Associate (W/M)
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- Biel-Bienne, Bern
- Unbefristet
- Vollzeit
- Be the first point of contact in the boutique and consistently convey a refined, welcoming brand image
- Deliver personalised, high-quality service adapted to each client's culture and personality; ensure a pleasant and elegant shopping environment
- Drive sales across categories (“universes”) with a focus on product quality, storytelling and service excellence
- Proactively develop and nurture client relationships during and after the in-store journey; reach out to existing and potential clients to share news about products and services
- Identify and handle client enquiries and concerns with empathy, discretion and follow-through
- Contribute to a collaborative team spirit and uphold boutique standards and procedures
- Experience: At least 3 years in client-facing roles within high-end/luxury retail (or comparable hospitality/service excellence environment)
- Client focus: Natural passion for people and service; strong empathy and cultural adaptability
- Sales & clienteling: Proven ability to build long-term client relationships and go the extra mile for shared goals
- Market insight: Very good understanding of local clientele and shopping habits
- Languages: Fluent English and German or French (additional languages are an asset)
- Team & values: Team-oriented, reliable, gracious under pressure; polished communication and presentation
- Flexibility: Availability aligned with retail hours (including weekends, if required)
- Join a small, dynamic team with a strong collective spirit and high standards
- Be part of a growing luxury house with solid, family-rooted and responsible values
- Tailor-made career path and ongoing development opportunities
- Opportunity to bring and expand your local client network
- Competitive package aligned with Swiss market practice (incl. 13th month salary, attractive social benefits); additional perks and training support by agreement