(Junior) Application Operations Manager

• Work as a key contributor to the Automation & Business Development team to deploy and maintain the service workflow management application in line with the organization’s IT strategy.
• Ensure operational efficiency, covering deployments, technical testing, monitoring, and 3rd level support coordination for the service workflow management application.
• Act as a business analyst and interface between IT and the service workflow management Application Owner.
• Develop strong working relationships with stakeholders, understanding their business drivers and translating requirements into technical solutions.
• Take responsibility for application documentation and controls relevant to internal controls (QMSE).
• Support change control for business applications, ensuring thorough System/UAT testing before a controlled release.
• Provide technical subject expertise for the service workflow management system, assessing requirements, liaising with suppliers, and optimizing existing applications.

• Comprehensive understanding of service workflow management solution design, Competence Centre processes, and IT standards.
• Proficient in SQL Management Studio and Azure DevOps.
• Previous IT experience demonstrating analytical thinking and effective project management.
• Inclusive and innovative mindset, emphasizing precision and thoroughness.
• Strong customer focus, excellent communication, and approachability in diverse settings.
• Adaptable and internationally experienced, showcasing the ability to lead independently with managerial cour

PwC