Retail Performance Coordinator

• Help define the key KPIs and Metrics that will be monitored at HQ, Market and Boutique levels to evaluate the Retail Performance
• Prepare and deliver recurring reports to support the Performance Reviews with the Markets and/or the Top Management
• Consolidate the Market feedbacks from the Monthly Performance Reviews and propose personalized action plans
• Respond to ad-hoc requests for reporting, performance analysis and studies, identify and communicate trends and share internal and external benchmarks

• Follow-up on the KPIs on tool usage, organize trainings and refreshers when needed
• Assist and contribute to projects related to Boutique performance activities, including data governance and harmonization, new reporting tools, boutique clustering, etc.
• Partner with other departments (Marketing, CRM, Training, Product, etc.) to animate the Weekly Retail Newsletter with engaging content
• Provide ad hoc support to various Team Projects

• University Degree or equivalent, with a first successful experience in an Analyst or Retail Performance position
• Experience in a Premium or Luxury Retail Business is a plus
• Strong analytical skills with the ability to collect, organize, analyze, and present significant amounts of data with accuracy and attention to detail
• Proven ability to translate data into actionable insights
• Excellent communication and presentation skills
• Proactive and autonomous with a constant drive for improvement
• Team player with empathy and the ability to build relationships across diverse cultural environments and foster collaboration with internal and external stakeholders
• Languages: fluency in English is mandatory, French is a plus
• Familiarity with performance and data management systems (PowerBI, GCP, Salesforce, etc.) is a plus
• Proficient in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook)

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