The Client Onboarding Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.Focuses on timely and accurate delivery of all account maintenance functions, as well as delivering superior customer service and resolution of customer issues. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.Understands client requirements and implement them correctly, ensure adequate support to new customer requirements and initiatives.Monitors customer satisfaction and service level and drive process changes, providing innovative solutions to clients.Has the ability to operate with a limited level of direct supervision, and can exercise independence of judgement and autonomy.Maintains a strong culture of risk and controls in the team through various processes and check points.Qualifications:3-5 years of experience in Documentation review, Account Maintenance and Client contact in Financial Institution.Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.Proficient in Microsoft Office Applications. Exposure to Client interaction.Consistently demonstrates clear and concise written and verbal communication skills.Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).Bachelor’s/University degree or equivalent experience.Job Family Group: Customer ServiceJob Family: Institutional Client OnboardingTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.
