Provide outreach and information on available services.
Listen, guide, and refer individuals while encouraging direct resolution with colleagues or managers.
Remain neutral and impartial, advocating for fair processes, not outcomes.
Identify trends and systemic issues, advising senior leadership as appropriate.
Stay current with Ombuds best practices and evaluate services regularly.
Operating Principles
Independence - Free from influence of management or governance bodies.
Neutrality & Impartiality - No advocacy for individuals or the organization.
Confidentiality - Strictly confidential except in cases of imminent serious harm.
Informality - Provides informal support; not part of formal grievance mechanisms.
Discretion - Acts only with the consent of the individual seeking support.
No Retaliation - Individuals engaging with the Ombuds are protected.
You are available immediately2 year mission within a renowned international organization
At least 5 years in Ombuds/conflict resolution or similar role.
Strong experience in reporting, advising, and identifying organizational trends.
Skills: active listening, impartiality, conflict resolution, problem-solving, discretion, integrity, analytical ability, trust-building, cultural sensitivity, and resilience under pressure.
Excellent written and verbal communication in English; French preferred.
Strong presentation and facilitation skills.
International organization.2 year contract through Michael Page.
