Personne de confiance / Ombuds - 2 years

• Provide confidential consultations to staff, consultants, and interns on workplace concerns.
• Offer informal resolution services including coaching, mediation, and facilitation.
• Guide individuals to address issues directly with relevant parties when appropriate.
• Identify and report systemic trends and recommend improvements to organizational policies.
• Deliver outreach and training to raise awareness of Ombuds and Personne de Confiance services.
• Maintain strict confidentiality and neutrality in all interactions.
• Collaborate with internal stakeholders while preserving independence and impartiality.
• Stay current with best practices and professional standards in the Ombuds field.

• Independence: Operates independently from management and governance structures.
• Neutrality and Impartiality: Maintains an unbiased stance and does not advocate for any party.
• Confidentiality: Ensures all communications are kept strictly confidential, with limited exceptions.
• Informality: Functions outside formal grievance or adjudication processes.
• Discretion: Exercises judgment in determining appropriate actions and interventions.
• Protection Against Retaliation: Safeguards individuals who seek assistance from retaliation.

• - Minimum 5 years of experience in Ombuds, Personne de Confiance, or conflict resolution roles.
• - Strong interpersonal and communication skills, including active listening and empathy.
• - Ability to remain neutral and impartial under pressure.
• - Experience in multicultural and international environments.
• - Fluency in English; proficiency in French is highly desirable.
• - Strong analytical, problem-solving, and facilitation skills.
• - High integrity, discretion, and commitment to confidentiality.

• - Location: Geneva, Switzerland.
• - Status: Consultant or Independent Contractor.
• - Duration: Full-time for two years, renewable up to six years.

Michael Page