Mobile Service Technician (Automobil-Mechatroniker-Aussendienst), Zurich
Lucid Motors
- Zürich
- Freiberuflich
- Vollzeit
- You will manage a Lucid Satellite Center and oversee day-to-day operations at a partner workshop
- Working as a service consultant
- Performing tasks in the parts department including ordering, returns, and inventory management
- Travel to customer sites to perform on-site maintenance and repairs
- Working directly with customers to ensure a high level of customer satisfaction
- Diagnosis, maintenance, and repair of Lucid Motors vehicles
- Working effectively with the appropriate software environment to properly and fully document all interactions with customer vehicles
- Maintaining a high level of knowledge of high voltage and general automotive electrical systems
- Proper implementation and documentation of the work processes, precise determination of the main concern through oral questioning and visual assessment (precise assessment of customer needs)
- Precise documentation of customer concerns for diagnosis and repair
- Follow the correct procedures for documenting repair orders.
- Explain all service options to customers, including time and cost estimates
- Tracking of all customer vehicles through the maintenance and repair process
- Ensuring the work done meets Lucid's exacting standards before returning the vehicle to the customer - as a final quality control step
- Invoicing and receipt of payment
- Conduct a thorough returns process and ensure all customer requests have been met
- so that the customer understands all the services provided and any questions that may arise are answered
- Completion of customer service tasks, such as B. Answering phone calls, scheduling appointments (if necessary)
- Call customers to inform them of the status of the repair and the completion of the repair
- Building a good relationship with customers that leads to lasting relationships
- Creative problem solving and quick action in a hectic, fast-paced environment
- Review of schedule to plan travel time and visit duration for mobile services
- Demonstrate attention to detail and passion for positive customer experiences
- Responsible for the appearance, cleanliness, and organization of the satellite center and all equipment
- You have a passion for sustainable mobility and for change in the automotive industry
- Completed vocational training as a mechatronics technician
- Knowledge of high-voltage multimedia, driver assistance, air conditioning, and general electrical vehicle systems
- Excellent written and verbal communication skills
- Excellent organization
- Working independently and in a team
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Forklift driver's license or opportunity to obtain driver's license within 30 days of hire
- Must have a valid driver's license
- Advantageous
- AA/BS in Automotive Engineering or Business Administration or equivalent work experience
- Previous experience with diagnosis and repair of electric vehicles
- Experience in repairing premium vehicles
- Previous OEM Master Technician certification
- Completed master's examination in the automotive sector
- Fluent in German and English. French language is a plus