Act as initial and primary scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
Monitor collection, delivery, transportation, and manufacturing activities
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with BMS commercial matrix team, clinical partners, and treatment sites as assigned
Your profile
Bachelor's degree/CFC
Work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferrably in pharmaceutical environments
Ability to ensure on-call support is required as assigned
Fluent reading, speaking, and writing skills required in English and French mandatory, German, Spanish, or Italian a strong advantage
Knowledge of SalesForce or other CRM
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Self-motivated, professional and team player
Your benefits
A highly motivated team and an open way of communication
A very renowned company
Continuous support during the assignment
Support throughout the entire application process
About HaysAbout HaysOur many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job opportunities. Whether it's working within an international group or with a regional market leader: we look at your interests and experience to locate just the job to suit you. With us, you will find the right working environment - completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience. Your application processStaffing process for freelance specialists * Analysis of qualifications
