CDI - Floor Manager DE/IT/EN - St Moritz

• Plan daily activities, set objectives, and allocate tasks to the team.
• Observe and coach the team on the floor, providing continuous feedback to support individual development.
• Participate in recruitment initiatives alongside the leadership team, aligned with HR strategy.
• Lead onboarding activities for new team members and ensure their full integration.
• Define individual development goals, set clear expectations, and guide team members in their improvement areas.
• Conduct Annual Performance Appraisals to foster career development and discuss aspirations.
• Propose development plans to store management and HR.
• Identify training needs and collaborate with store management and the training manager to address them.

• Drive the achievement of sales targets through strong team leadership, with specific responsibility over assigned departments.
• Develop business strategies and action plans to support the growth of your categories.
• Cultivate a strong client culture within the team, supporting client discovery, nurturing loyalty, and sharing best practices in clienteling.
• Support the team in complex sales situations and in handling client complaints.
• Lead morning briefings, ensuring full team engagement and preparation.
• Coach team members to enhance data accuracy and improve client contactability, ensuring compliance with privacy and company standards.
• Contribute to commercial development by leveraging product knowledge, market trends, client insights, and best practices; monitor key performance indicators.
• Build action plans based on performance analysis to reach targets.
• Manage buying for your departments by proposing a purchasing strategy based on past performance, observations, client feedback, and market trends.

• Support store management in organizing the floor, ensuring optimal coverage and supervision.
• Collaborate with operations and store management to optimize end-to-end store processes.
• Foster continuous collaboration with the Visual Merchandising team, proposing ideas to enhance the in-store customer experience.

• Minimum of 5 years' experience in high-end fashion, luxury retail, or a similar role.
• Fluency in German, Italian, and English; French is an asset.

• Proficiency with Excel and general IT tools.
• Exemplary conduct (procedures, communication, attitude, presence on the floor).
• Strong, charismatic presence with excellent interpersonal abilities.
• Strong analytical mindset with a passion for developing strategies.
• Proven leadership skills with the ability to inspire and motivate teams.
• Professionalism, enthusiasm, dynamism, adaptability, and a team-oriented mindset.

Hermès