International Billing & Collections Account Manager

• Contact debtors and insurers worldwide in a professional, assertive, and courteous manner.
• Submit and follow up on insurance claims to ensure timely resolution.
• Use specialized databases and research tools to locate debtors and obtain updated contact information.
• Conduct a high volume of outbound collection calls (approx. 85% of working time).
• Negotiate settlements and payment plans to recover outstanding balances.
• Document all collection activity clearly and accurately.
• Resolve disputes and act as the link between creditors and debtors.
• Handle administrative tasks such as correspondence, client requests, and reports.
• Ensure compliance with international debt collection and data protection standards.
• Consistently meet and exceed collection targets.

• Bilingual proficiency: Excellent written and spoken English (professional level) plus native fluency in another major language.
• Strong communication, active listening, and negotiation skills.
• Assertive, clear, and professional communication style.
• Highly motivated, resilient, and results-oriented.
• Strong organizational and time management abilities.
• Analytical mindset with the ability to evaluate data, define issues, and implement solutions.
• Computer literate with solid keyboard proficiency.
• Current residence in Switzerland is required, along with a valid Swiss work permit or the legal right to obtain one (e.g., EU/EFTA citizens already residing in Switzerland).

• Experience in debt collection, sales, or call centers.
• Knowledge of travel or medical insurance claims.

• Competitive base salary with performance-based monthly bonus.
• A dynamic, supportive, and truly international team environment.
• Comprehensive training and ongoing professional development.
• Career growth opportunities within a specialized global niche.
• Hybrid working options (partial work-from-home) available after six months.

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