IntroductionAt The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled amidst the stunning Bernese Alps, our five-star superior hotel is a retreat of elegance, authenticity, and understated sophistication. Blending traditional alpine charm with modern refinement, The Alpina Gstaad is more than a destination—it is a place where nature, culture, and luxury come together in harmony to create a true sense of home.Since opening our doors, we have earned an international reputation for providing exceptional service, heartfelt personal attention, and creating lasting memories for our guests. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming environment that feels both exclusive and familiar.Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us. If the right position is not available at the moment, you can also submit a spontaneous application.Key ResponsibilitiesEnsure exceptional service and embody our values: authenticity, precision and attention to detailOverall leadership of the Front Office: workforce scheduling, daily operations control and seamless collaboration with all departmentsAccurate financial processes at the front desk: accounts receivable (individual, agencies, events), compliant cash and card handling (e.g. Saferpay, 3C, SIX Payment) and timely tourist tax reportingMaintain and adhere to partner and membership programmes (e.g. AMEX FHR, Virtuoso, Traveller Made, IPrefer, The Edit by Chase)Reliable statistics and reporting (e.g. HESTA, STR) as the basis for decisionsLead and develop the Front Office team: coaching, training and a clear feedback cultureQuality and process responsibility for all Front Office procedures (excluding Concierge) in line with hotel standards as well as AMS/EMS and LQAClose collaboration with the Reservations Manager and the General Manager; participation in the daily meeting and the management meetingWhy Join Us?At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:
Staff accommodations – different categories within the region are available for our seasonal employees
Customized training programs – both internal and external, to support your professional development
Staff gym access – located in Schönried, a modern, fully equipped gym for your health and wellness
Staff car for personal use – explore the stunning surroundings in style with our Audi Q3 Sportback
Exceptional workplace environment – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter
Your ProfileCompleted commercial apprenticeship or hotel management school, or equivalent qualificationSeveral years of leadership experience in the 5‑star luxury/ultra‑luxury segmentProven strength in discreetly handling an international high‑end clientele and VIP guestsFluent in German, English and FrenchConfident with hotel and payment systems; experienced with distribution channels and POS topicsStrong service and solution orientation, high attention to detail and impeccable personal presentationConvincing leadership personality with role‑model behavior and excellent communication skillsStructured and resilient working style, strong numeracy and an unwavering commitment to qualityThe Alpina GstaadThe Alpina Gstaad is a Swiss luxury hotel for travelers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.
