E-Channels Service Centre Generalist (A)

Zürich
Unbefristet
Vollzeit

2 Tage her

We are seeking an E-Channels Service Centre Generalist to support our client in the financial sector by providing expert assistance for digital banking tools, including online and mobile banking. In this role, you will resolve technical and functional issues, act as an escalation point for digital services and security topics, deliver user training, and collaborate with IT and business teams to enhance service quality and the overall digital client experience in a fast-paced environmentWORKLOAD100%WORKPLACEZurich Altstetten / Remote (only from Switzerland)START DATE04.05.2026END DATE30.09.2026REFERENCE3749TYPEContractingPlease note that due to applicable Swiss legislation, we can only consider applications from Swiss citizens, EU citizens, and individuals with a valid work permit.Remote work from abroad is not possible.Tasks

E-Channels Service Centre Agent (Digital Banking Tools Front & Client Advisor)
Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services
Assist internal staff and external clients in resolving technical or functional issues related to digital platforms
Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation
Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools
Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality

Requirements

In-depth knowledge of digital banking systems and cybersecurity practices
Strong communication skills to explain technical concepts clearly to non technical users
Problem-solving abilities with a structured approach to troubleshooting
Proficiency in using CRM tools and documenting client interactions
Language proficiency (written and spoken): German, English, French, Italian, Spanish

Soft Skills

Ability to work effectively under pressure
High level of flexibility and adaptability
Strong team player with a collaborative mindset

Bosshard & Partner

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