1st Level Customer Support - Helpdesk (m/f/d)

Bruker

  • Füllinsdorf, Basel-Landschaft
  • Unbefristet
  • Vollzeit
  • 1 Monat her
Overview:Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 9700 employees are working on this permanent challenge at over 100 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.Since March 2024, Chemspeed Technologies AG is part of Bruker Corporation and closely collaborates with Bruker BioSpin. Their mission is to enable the innovation and sustainability of tomorrow through automation, digitalization and gamification of research and development. The technology is used in a wide variety of chemical research fields and quality controls. Our solutions accelerate research and developments of the future, such as novel medicines or materials used in batteries, photovoltaics and cosmetics, among others.We are looking for a proactive and service-oriented 1st Level Customer Support (m/f/d) to join our team at Chemspeed Technologies, supporting our customers through technical troubleshooting, post-sales assistance. Responsibilities:- Oversee and manage Post Sales activities by creating and/or handling of support cases in SalesForce- Be the ultimate go-to person for technical troubleshooting and application support for our customers worldwide (e.g. by phone, email or augmented reality device remote assistance).- Assist service engineers / automation chemists when they are at customer site in case of technical resp. applicative issues.- Develop and improve the customer experience and relationship with CST (e.g. contact customers proactively to discuss the current experience and future needs of customers).- Provide support and training to internal CST employees, customers, distributors, ... on workstations.- Help to further develop our equipment on hardware and software side with innovative ideas.Position involves ca. 80% of working time presence in Headquarter and 20% of support at customer site if needed.Qualifications:
  • Experience in electronics, mechatronics
  • Experience with automated solutions is a plus
  • Experience in work in lab environment is a plus
  • Language skills: English is a must, German is highly recommended, any further language is a plus

Bruker