Research Manager, Channel Performance

Ipsos

  • Genf
  • Unbefristet
  • Vollzeit
  • 2 Monate her
Job Description:The RM will work closely with Associate Directors and Directors and will have the followingmain responsibilities:
  • Independently, or under guidance of a director, design and deliver projects fitting client's needs and business questions, mainly in areas of Mystery Shopping, Shopper Insights and Retail Execution Measurement
  • Ensure high quality of project management, execution but also deliverables, including insights, analysis and recommendations for assigned projects
  • Coordinate multiple internal stakeholders and Ipsos teams locally and globally
  • Take responsibility and ownership for projects, quality of data delivered to clients but also financial performance of the projects
  • Actively manage the client relationship & identify upsales opportunities
  • Participate or lead client calls during the different stages of the projects, from briefing to debrief to client, including regular client updates calls on large international projects
  • Present results to clients when possible.
Desired skills and experiences:
  • University degree preferably in marketing/market research, social sciences,
communication sciences or similar
  • 6-8 years professional experience in quantitative primary research in a market research, market research agency, related area or positions related to client experience
  • Previous experience with Mystery Shopping, Shopper Insights or/and retail execution measurement
  • Strong expertise in leading multi-country projects
  • Strong communication skills, both written and verbal
  • Extrovert personality, making connection with clients easily
  • Dynamic oral presentation both in-person and on online meetings
  • Ability to manage multiple projects, multi-task and liaise with a variety of different internal and external contact
  • Willingness to go extra mile for clients and team members
  • High attention to details and outstanding organization skills
  • Excellent English skills, French / German is an advantage.
About Us:Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!About the Team:The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers - brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

Ipsos