IT Support Intern for HQ, based in Geneva

IMPACT Initiatives

  • Genf
  • Praktikum
  • Vollzeit
  • 3 Tage her
We are currently looking for a IT support intern or apprentice to support our team in Geneva.
  • Department: IT/DT
  • Position: IT support intern or apprentice
  • Contract duration: 12 months
  • Location: Geneva
  • Starting Date: ASAP
The IT support intern will play a crucial role in ensuring the smooth operation of our IT systems. Their proactive approach to problem-solving and dedication to IT support will be invaluable to our team.OBJECTIVES
  • Provide troubleshooting and support for hardware and software issues.
  • Manage user accounts and access within Active Directory (AD).
  • Oversee the configuration and maintenance of SharePoint, Teams, and Planner.
  • Support end users and process day-to-day JIRA tickets.
RESPONSIBILITIES
  • Serve as the primary contact for IT-related issues concerning laptops and Microsoft applications.
  • Proactively identify and resolve IT issues.
  • Provide timely support and troubleshooting for hardware and software problems.
  • Support end users and manage JIRA tickets effectively.
SCOPE OF WORK
  • Laptop Installation and Maintenance
  • Set up and configure new laptops for employees.
  • Ensure all necessary software and security updates are installed.
  • Perform regular maintenance and troubleshooting of hardware issues.
  • Microsoft Applications Management
  • Manage user accounts and permissions within AD.
  • Provide support for Microsoft-related issues.
  • End User Support
  • Provide timely and effective support to end users.
  • Address and resolve user issues related to IT systems and applications.
REQUIREMENTS
  • Basic knowledge of IT systems and hardware.
  • Familiarity with Microsoft applications (SharePoint, Teams, Planner).
  • Strong problem-solving skills and attention to detail.
  • Ability to manage and prioritize multiple tasks.
  • Good communication skills for end-user support.
  • Fluency in English is required
  • [OPTIONAL] Understanding of Active Directory (AD) configuration and management.
  • [OPTIONAL] Experience with JIRA or similar ticketing systems is a plus.
COMPENSATION AND BENEFITS
  • For this position, gross salary is 1’450 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 520 CHF per month is already included in the salary figure.
  • Please note that the internship must be an integral and mandatory part of your university studies.
  • Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT
  • Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments
  • Up to 40% of remote work on a weekly basis.

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