Customer Success Engineer

BioSked, Inc.

Genf
Unbefristet
Vollzeit

1 Monat her
Einfach bewerben

At BioSked, we don’t sell software. We free hospitals from organizational chaos.For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI-powered intelligent scheduling platform.Momentum automates the creation of fair, compliant, and efficient schedules—eliminating Excel and saving hospitals thousands of hours every year.We're looking for a Customer Success Engineer to join our small, hands-on team in the Geneva area (hybrid). You'll work alongside experienced colleagues to deploy Momentum at hospitals and clinics, translating operational workflows into working configurations and supporting a portfolio of customers.After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.You will:

Analyze and translate our clients’ operational workflows into configurations within our application
Optimize client processes around our products using our expertise
Ensure the successful onboarding and continued use of our products by customers
Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
Train clients on the application and maintain training materials
Contribute to the product development by identifying features, testing, and providing feedback
Support the sales team in identifying upsell opportunities
Support client inquiries
Conduct database backups, automated processing, data imports, infrastructure operations and continuity

Requirements

A BSc degree or higher, in IT management or engineering, computer science, or business
At least 1 year experience in an IT and customer service or success role
Proven success with B2B SaaS customer success efforts
Excellent verbal and written communications skills in French, with German or Dutch being a strong plus
Professional-level English communication skills
Exceptional ability to communicate and foster positive business relationships
Proficient in active listening and the ability to determine what customers need
Talent in communicating technical topics in a simple to understand way, that non-technical people can relate to
Experience in managing technical customer facing projects, maintaining time and quality constraints
Technical skills, ideally in any of the following: database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBA
Analytical and problem-solving skills
Familiar in using AI solutions to be more efficient at work
Knowledge of best practices in customer service and retention
A passion for the world of healthcare, tech, or customer success
The ability to work independently, be self-motivated, and be proactive
Ability to commute multiple days a week to our office in Chavannes-de-Bogis (Geneva area)

If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to apply!Benefits

Work on meaningful and impactful healthcare solutions

Learn and use modern technologies including AI agents, HubSpot, Google Cloud Platform, SQL, and more
Clear pathways for career progression toward project management, key account management, or software development roles
Collaborative small company environment
Competitive, merit-based compensation, including equity and profit-sharing opportunities
Opportunities to visit medical professionals on-site
All customary social benefits
Our core values: ownership, transparency, trust, pro-activity, user centricity, results-driven, team work, velocity

BioSked, Inc.