IT Supporter 1st + 2nd Level (Berne, IT Support, English, Swiss German)
D-ploy
- Bern
- Unbefristet
- Vollzeit
- Contact person to address technical inquiries from our customers
- Providing telephone support as the first level of customer assistance
- Managing administrative tasks such as recording fault reports and providing initial feedback
- Resolving more complex malfunctions as the second level, in collaboration with the first and second levels
- Assisting with software and hardware malfunctions, either through telephone support or by finding remote access solutions
- Working together with hardware suppliers and managing IT procurement
- Conducting on-site visits to partners, such as transport companies
- Serving as an internal contact person for IT infrastructure tasks, such as setting up laptops and installing printers
- Managing warehouse operations, including delivery notes, orders, and inventory management
- Working with various technologies, including Linux, Windows (clients and office applications), SSH on Unix, Exchange, MYSQL, and Switch VLAN configurations
- Degree in Computer Science EFZ (System Engineering) and preferably have previous professional experience with the mentioned tasks and technologies
- Ability to work independently, collaborate in a team, adaptability, persistence, and personal dedication
- Excellent service orientation, administrative and organizational skills
- Advantageous to have a valid driver's license category B
- Proficient in Swiss German, good command of English, and basic comprehension of French
- Supporting new projects from inception and assuming responsibility if desired
- Promoting a flat organizational structure that empowers individuals to take on tasks they are capable of and interested in
- Working with a motivated, young, and creative team that values efficient decision-making and teamwork
- Offering ongoing training opportunities through the GoodHabitz learning platform, with one hour of dedicated learning time per week
- Engaging in exciting, interesting, and diverse tasks within a forward-thinking industry
- Providing free parking facilities
- Offering a contemporary workplace conveniently located within a 5-minute walk from Liebefeld train station
- Fostering a culture of inclusivity and collaboration
- Promoting a dynamic corporate culture with horizontal organizational structures
- Possibility to work remotely upon agreement
- The chance to be part of a successful and expanding company