We're all about helping brands turn ideas into impact.Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers - including teams at Uber, Microsoft, Volkswagen, and Telefónica - to build engaging brands.With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!Your teamYour new team may be small, but it's mighty-a close-knit duo that takes ownership, stays proactive, and keeps things moving. Outside of work, they share a passion for sports, baking, and experimenting in the kitchen. Focused on keeping our workplace and systems secure and running smoothly, the IT Operations team collaborates closely with colleagues across the company to resolve issues quickly, support everyday needs, and maintain an environment people can depend on.Your missionIn this role, you'll focus on keeping everyone's tools and devices running smoothly. You'll set up new laptops, accounts, and accessories for new starters, and address the technical issues that come up. You'll also be involved in updating and improving the local IT infrastructure, and ensuring that your colleagues work in a welcoming environment with as few internal technology-induced problems as possible.\nYour responsibilitiesSet up and manage laptops, accounts, and accessories for new starters and offboardingsProvide hands-on support for day-to-day IT issues across hardware, software, and workplace toolsMaintain and improve device management (macOS, Jamf) and identity systems (e.g. Okta)Support and troubleshoot local network infrastructure and office IT setupHelp keep our office environment running smoothly, from meeting rooms to shared equipmentIdentify recurring issues and proactively improve processes and toolingCollaborate closely with teams across the company to deliver a reliable and friendly IT experienceDocument setups, processes, and fixes to keep knowledge accessible and scalableYour storyYou're comfortable coming to our St Gallen office twice a weekYou have around 1 year of experience in IT support or as a generalist, or you recently completed your apprenticeshipYou're confident working with macOS, and ideally have some exposure to tools like Jamf or OktaYou have a solid foundation in IT, including basic security and network understandingYou enjoy helping others and know how to communicate clearly and empatheticallyYou're curious and look for ways to improve how things are doneYou stay flexible and can adapt when priorities shiftYou speak English fluently, and German is a plus\nWe understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.Why join us?- Thrive with the tools and support to shape your future at Frontify.- Be part of a product that connects brands and people with a human touch.- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.- Join a vibrant, social team-whether you love animals, yoga, or travel, we've got the Slack channels for you!What we offer- A minimum of 25 days annual leave per year- Parental, family care, and bereavement leave- Daily sickness benefits and accident insurance- Paid educational and wellbeing days off- Wellbeing, learning and development, and commuter allowance- Home office setup budget- Pension fund: contributions paid 60% by us and 40% by you- Access to exclusive perks and discounts from hundreds of top brands- Workation: Work from inspiring locations around the world for up to 45 days per year!- Invite to our summer company meet-upImportant to usFrontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.We're committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially.Next stepsIf there's a fit, you'll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.
