Membership Development Senior Officer

• Perform comprehensive market and sector analyses to inform targeted recruitment and retention strategies.
• Formulate and execute a robust membership recruitment and retention strategy for traditional member category (NNA and affiliates), ensuring alignment with ICN's constitutional membership rules and guidance provided by the Membership Committee and Board.
• Proactively focus on engaging new member categories and increasing representation from underrepresented regions.

• Oversee the recruitment process for new members, ensuring that it is thorough, well-informed, and effectively facilitated.
• Develop and implement membership retention strategies that enhance members' perceived value and overall satisfaction.
• Collect and analyze member feedback to identify needs and expectations, using these insights to guide communication planning and content creation.
• Help ICN members better understand their nursing communities' needs and priorities, making membership of an NNA more relevant and valuable.

• Supervise the integrity, quality, and relevance of membership data in the Zoho CRM system.
• Generate comprehensive membership dashboards and analytical reports for members, EXCOM and Board review.
• Ensure strict adherence to data protection and privacy regulations.

• Collaborate with the Nursing, Leadership & Organizational Development, Humanitarian, and Communications teams to develop and implement high-quality membership initiatives, campaigns, and communications.
• Partner with new membership categories to broaden the membership base and develop innovative value-add initiatives for nursing and health systems.
• Support NNA's in acquiring new skill and knowledge sets (programme management, planning and budgeting, governance, fundraising, etc.)

• Demonstrate a high level of independence in managing priorities and achieving objectives with limited supervision.
• Take initiative to identify areas for enhancement, propose effective solutions, and lead efforts to optimize membership processes and tools.
• Maintain up-to-date knowledge of best practices in membership development across international NGOs and professional associations.
• Serve as ICN's representative at relevant external meetings and events.

• Proven experience (7-10+ years) in membership development, stakeholder engagement, or membership association management.
• Proficiency in English is mandatory, with a strong preference to candidates who are also fluent in either/or Spanish and French.
• A background in nursing or healthcare is a significant advantage.
• Solid understanding of CRM systems and data-driven decision making.
• Strong analytical, communication, and project management skills.
• Excellent relationship building skills with diverse stakeholders across cultures and regions.
• Ability to work autonomously and manage multiple priorities.

CAGI