We are seeking an experienced and motivated Salesforce Service Cloud Specialist to join our team. This role is ideal for a hands-on expert who brings deep technical knowledge of Salesforce Service Cloud while prioritizing collaboration and a business-first mindset.As the go-to person for all Service Cloud matters, you will work closely with stakeholders across the organization, fostering trust, ensuring efficient use of the platform and delivering solutions that create significant value for the business.We are looking for someone who is more than just a technician - someone who actively engages in discussions, listens to ideas, anticipates challenges and takes initiative to translate business needs into practical Service Cloud functionality. If you are someone who enjoys blending technical expertise with interpersonal collaboration and continuous improvement, we invite you to bring your skills to this exciting role.ResponsibilitiesServe as the goto expert for Level 2 and Level 3 support across the Service Cloud platformMaintain, troubleshoot and optimize Service Cloud features and integrationsStay uptodate with best practices and new capabilities, making recommendations to benefit the businessBe an active participant in meetings and discussionsBuild trust across departments, understand their needs and anticipate questions and issuesProactively identify areas for improvement within Service Cloud and share actionable suggestionsTranslate business requests and ideas into viable Service Cloud solutionsParticipate in backlog prioritization and help define the Service Cloud evolution roadmapEnsure Service Cloud becomes a catalyst for better service, higher efficiency and improved user satisfactionRequirementsStrong, hands-on experience with Salesforce Service CloudExcellent communication and interpersonal skills in both French and EnglishA highly proactive, collaborative mindset - someone who naturally engages with stakeholders and teammatesWillingness to be present, visible and approachable within the organizationStrong problem-solving abilities combined with a client-centric approachA self-starter with the ability to balance deep technical focus and business understandingWe offer/Benefits
5 weeks of vacation
EPAM Employee Stock Purchase Plan (ESPP)
Enhanced parental leave
Extended pension plan
Daily sickness allowance insurance
Employee assistance program
Global business travel medical and accident insurance
Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
*All benefits and perks are subject to certain eligibility requirements
Please note that any offers will be subject to appropriate background checks
We do not accept CVs from recruiting or staffing agencies
For this position, we are able to consider applications from the following:
- Swiss nationals
- EU/EFTA nationals
- Third-country nationals based in Switzerland with an appropriate work permit
- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits
