Field Service Engineer Advanced Diagnostics (m/f/d) - Romandy area

Schweiz
Unbefristet
Vollzeit

30 Tage her

Job Description Summary As a Field Service Engineer (m/f/d), you are responsible for providing technical support to our customers in the devision Waters Advanced Diagnostics during the pre sales and post sales phases - mainly within Romandy area, with support for overall Switzerland.Specifically, you are responsible for the complex and technically advanced products of BD Kiestra™ Laboratory Automation, as well as blood culture, and microbiology systems. This completes the full support of our customer base in your assigned territory. Additionally, we offer the opportunity for occasional international assignments for the product groups trained on.With excellent service - including corrective and preventive maintenance, hardware upgrades, software updates, basic operator training, and efficient handling of escalated incidents and customer inquiries - you ensure outstanding customer satisfaction.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Why Join Us?BD is proud to be certified as a Top Employer 2026 in Europe, reflecting our commitment to creating an exceptional working environment.A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.Become a maker of possible with us!Main Taks & ResponsibilitiesIn this role, you enhance customer satisfaction, drive problem resolution, and ensure long‑term system stability. Your specific responsibilities include:

Performing installations, repairs, maintenance, and upgrades on‑site at customer locations, primarily within your assigned region
Prioritizing, planning, and executing your activities according to our processes and established customer service level agreements
Maintaining your personal tool and spare parts inventory at an appropriate level for successful task execution
Managing escalations and resolving complex technical issues reported by the Customer Service Desk, customers, and local service organizations
Conducting basic technical training sessions for customers
Performing instrument failure analyses, screenings, and follow‑up activities to continuously improve system reliability
Documenting and maintaining all relevant data in BD service management systems to ensure optimal data accuracy and high‑quality customer reporting

Requirements (Qualifications, Experience, Skills, Competencies)

You have completed a technical degree or equivalent qualification in a technical field (e.g., vocational training in medical technology, electronics, mechatronics, etc.) or experience with high‑tech devices.
You possess strong knowledge in computers, networking, electronics, precision mechanics, and automation; additional knowledge in molecular technology is an advantage.
You have a quick grasp of complex topics and easily familiarize yourself with technically challenging subjects, working independently and purposefully.
You have business‑fluent French and fluent English skills. German language is an advantage.
Located within Romandy area or willingness to relocate
You hold a valid European driver’s license.
You are willing to travel extensively (

80%) within your assigned territory - including regular overnight stays - and are comfortable with occasional travel within Europe.Additional requirements

Strong time management and prioritization skills
Excellent communication skills, teamwork, high engagement, and sense of responsibility
Efficient, pragmatic, solution‑oriented, and stress‑resistant working style

What do we offer?

An interesting and diverse position working with high‑end technologies at a well‑known company in the medical technology sector
A dynamic environment that allows you to make an impact
A functional home office setup
Comprehensive onboarding and training (at our training centers in Belgium / the Netherlands) and opportunities for further development
Competitive salary plus incentive plan, and additional benefits
The social benefits of a global company, as well as a representative company car that may also be used for private purposes

Click on apply if this sounds like you!At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.To learn more about BD visit:Required SkillsOptional Skills.Primary Work Location CHE Allschwil - Rudolf Geigy-StrasseAdditional LocationsWork ShiftAt BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under .Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.Salary Range Information CHF95 600,00 - CHF145 775,00 CHF Annual

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