Job Category: Rooms & Guest Services OperationsJob Description:Perched at 1,531 meters and located just steps away from Verbier's main ski lifts, W Verbier offers immediate access to more than 400 kilometers of skiing, biking and hiking terrain. The iconic lifestyle W Escape has been voted Switzerland's and World's Best Ski Hotel at the prestigious World Ski Awards, eight years in a row.Perched in the Swiss Alps at 1,531 meters with direct access to over 400 km of skiing and hiking terrain, W Verbier Retreat mixes urban design with an alpine touch. Our 5 star hotels 123 rooms and suites, each with fireplace, Signature W bed and private balcony are perfect for an intimate escape after a full day of exploring. Our luxury spa hotel offers a wide range of culinary options, including the Brasserie 1519, and the best mixology at W Living Room. Guests unwind in 1,300 sqm. of Alpine oasis at Le Spa featuring two pools, 9 treatment rooms, 24 hour FIT gym and facilities. We offer 245 square meters of flexible event space. Looking for more exclusivity, find our luxury residences, featuring 2 to 3 bedrooms, private kitchen, balconies and lounge spaces. The highlight is the easy access to all privileges and facilities of the Hotel right next door. From the W Mountain Concierge to the renowned and exclusive Whatever Whenever service, W Verbier team is there to make it happenVisit in live here :Languages required: Fluent French & EnglishRoleAs a Duty Manager & Quality, you play a central role in ensuring the smooth flow of daily operations and maintaining service excellence. You are present on the floor, especially during evening shifts with the Welcome Desk team, ensuring every guest interaction reflects the unique DNA and style of the W brand.Main ResponsibilitiesEnsure quality and standards are applied (LQA & BSA)Conduct regular Brand Standards audits and follow up on improvement points.Ensure W and Marriott standards are consistently applied across all operational departments.Oversee the maintenance and presentation of public areas and facilities to maintain a 5-star standard.Guest satisfaction follow-upManage and analyze guest feedback via Marriott internal platforms (GXP, Medallia…).Implement corrective and preventive actions to enhance the guest experience.Welcome and assist VIP guests, ensuring a personalized and memorable service.Resolve complaints and delicate situations with professionalism and a WOW mindset.Training and team developmentIdentify operational improvement areas through audits and guest feedback.Design and deliver targeted training sessions to strengthen team skills and service excellence.Inspire teams to embody the W style and values in every interaction.Operational supportAct as a liaison between departments to streamline communication and optimize operations.Provide direct support to teams during peak periods or when needed.ProfileBilingual in French and English, confident both spoken and written.Proven experience in a similar position within upscale hospitality (4* or 5*).Strong knowledge of Marriott & LQA standards is a major plus.Excellent communication, diplomacy, and problem-solving skills.Attention to detail, initiative, and a passion for guest service.Ability to motivate and unite teams around shared goals.About the Team: W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.