eLearning Content Development Specialist II

Remote World

Schweiz
Unbefristet
Vollzeit

1 Tag her

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.As Affirm’s Collections organization continues to scale across early, mid, and late-stage delinquency strategies, the complexity of regulatory requirements, system workflows, digital tools, and recovery channels continues to increase.Collections requires a dedicated eLearning Content Development Specialist II to design, build, and maintain structured, compliant, and performance-driven learning programs that directly impact RPC, cure rates, compliance adherence, and agent effectiveness.This role will ensure that Collections training evolves at the same pace as our strategy, dialer transition, regulatory requirements, and product changes.What you’ll doDesign and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop course specificationsPartner with Collections Training Manager to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needsManage a Learning Management System (LMS) and establish design standards completion records and reportingCreate and manage reporting mechanisms to track compliance, learning objectives and key metrics.Educate and mentor peers on the use of a LMS and course authoring toolsDemonstrate expertise across all fields to deliver high value, on-demand trainingUse innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arriveDevelop and prepare presentation materials; write, direct, edit videos and voice oversWhat we look forDegree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)3+ years of progressive experience in instructional design and online course development or an equivalent rolePrior experience working in a complex operational or collection vendor network preferred and financial experience a plusHands-on experience with a variety of eLearning authoring tools required: Captivate, Canva, Articulate, Camtasia, Vyond, and Lessonly Video/Multimedia production and editing experienceExperience creating AI training simulations and Sandbox systems for hands on learning supportPossess a strong portfolio of e-learning and/or video work with instructional design examples that showcase strength in visual and graphic designExperience with LMS AdministrationExcellent listening and problem-solving skills with keen attention to detail and organizational skillsExcellent verbal and written communication skills, including training content development and presentationsStrong interpersonal skills with the ability to form successful relationships and collaborate with colleagues at all levels of the organizationDemonstrated success in managing multiple projects and competing prioritiesProactive thinking, constantly seeking improvement opportunities in work and the ability to simplify complex informationThrives in a fast-paced environment with constant change and a rapidly growing teamWilling to travel up to 20%Pay Grade - FEquity Grade - 2Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)USA base pay range (CA, WA, NY, NJ, CT) per year: $90,000 - $110,000USA base pay range (all other U.S. states) per year: $80,000 - $100,000#LI-RemoteAffirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Remote World

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