About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.Summary :He/She is responsible of the Front Desk operations during the night shift in collaboration with all the people working at night in a genuine and caring team spirit. He/She must be in adequation with the luxury 5 stars hotels codes, being able to respond to the guests needs and/or complaints using empathic behaviour and ensuring the highest level of guest’s satisfaction, along with the completion of the daily night checklist.Primary functions :Coordinate requests from all operational departments present during the night • Establish and validate the closing and the daily financial statements of all outlets • Manage the end of day closure and the daily backups • Secure the hotel according to the procedures in collaboration with the security department • Know and respect the accounting and revenue procedures • Ensure the daily check of safes • Process the guest's invoices supported before transmission to the Finance • Master the systems / software needed to carry out this position (PMS Opéra, Hotsos, Golden, Key, La Fourchette, etc.) • Be able to take care of the wake-up calls and demonstrate anticipation • Phone coverage of all department closed during the night • Proceed to a check-in late in the evening / during the night applying all the Four Seasons/LQA standards requested and ensure the accuracy and reliability of the information collected • Accompany the guest to the room applying all the Four Seasons/LQA standards requested • Ensure to refill the desk with all supplies needed and to work in a clean environment • Ensure the satisfaction of the hotel's guest, and to meet them before their check out • Ensure how to handle an early check-out applying all the Four Seasons/LQA standards requested • Check guest’s invoices and make sure that: guarantee is good enough until the end of the stay, adjustments needed are properly done, comments are well updated and prepayments well received • Provide a proper passon to the AM shift • Act in accordance with the legal rules, including work, and respect the standards and procedures in force in the establishment • Inform the hierarchy of any "abnormal" situation concerning the safety or accident risks of customers or colleagues • Ensure a perfect communication within the night team, to satisfy any guest requests • Interact positively with all members of the team to ensure the expected service of a luxury 5 stars hotel • Help other departments present at night when needed • Ensure to always represent the Four Seasons grooming guidelinesSecondary functions:Elaborate new projects to enhance the work environment and the guest’s experience and satisfaction • Be able to check a room with all housekeeping standards. • Ensure to know how to make a hotel reservation • Check the cleanliness of the hotel in the absence of the Public Area Manager • Assign last minute reservations and ensure all info required are updated in the PMS 2 • Check that the early bird breakfast offered to the customer in the lobby is set up on time • Maintain the standard of the food prepared for staff meals at nightProfile we are looking for :Experience : Minimum 1 year experience as a hotel receptionnist • Language : French (read, written, spoken), English (read, written, spoken) a third language or more will be an asset • Software : Opera, Golden, Hotsos, Outlook, Office Pack especially Excel Swiss Nationality, Swiss residency authorization or EU citizen will be considered only.
