Description:We are the first Hyatt Regency & Hyatt Place of Switzerland in the CIRCLE at Zurich Airport. The hotels have together 555 rooms and suites and the Circle Convention Center is directly connected to the Hyatt Regency. It includes over 2800 square feet of flexible meeting and event space and can welcome up to 1500 guests.As IT / AV Coordinator you will be supporting the Hotels and Convention Center with the following:
Assist guests with connecting their devices to our guest wifi network
Assist Convention Center guests and team members solving challenges with AV & other equipment, in coordination with respective third party service providers
Assist the Shared Services Centre with changes in infrastructure and software updates
Escalate tickets outside of SLA to Shared Services Centre, Hyatt Service Desk in Chicago and/or third party service providers
Ensure all working environments are kept safe and tidy. Including maintenance and serviceability of all equipment use
Create dedicated networks for groups and events
Ensure the hotels IT environment is compliant with Hyatt Standards
Conduct regular testing and provide feedback to management.
We are looking for a new colleague with the following experience:
Have knowledge of network / wifi configurations of both Windows and Mac computers
Knowledge of AV setups and motivation to grow skills further in that area
Have good knowledge of Microsoft Office, MS Teams and Windows clients
Hospitality and / or AV background
Preferable have knowledge on hotel applications (Opera PMS, Shiji Infrasys POS, Saflok, Credit card terminals, PBX)