Technology Consultant
McDonald's
- Lausanne Crissier, Waadt
- Unbefristet
- Vollzeit
- 3+ years of proven experience in a comparable role within enterprise grade IT environments
- Capable analysis skills with ability to provide a “big-picture” view and grasping ground level details as necessary
- Good communication skills with external, internal stakeholders as well with partners and vendors
- Flexibility to work within a rapidly changing environment
- Significant planning & organizational skills to manage complex quantities of interacting technologies
- Ability to diagnose and triage complicated technical issues
- English (Written and Verbal), French or German (Written and Verbal), Optionally Italian (Written and Verbal)
- Excellent understanding of the interdependencies between network, infrastructure and security
- Familiarity with industry standards for enterprise IT operations
- Understanding of network fundamentals (dns, dhcp, routing, subnetting, vlan)
- Understanding of firewall fundamentals (Zoning, rules, groups, etc..)
- Understanding of active directory fundamentals (all objects, gpo, security)
- Comfortable with hardware management, network, end user computing, peripherals (without needing to be an expert)
- Specific IT Technologies
- Monitoring
- Observability Systems
- Experience working in DevOps methodology preferable
- Operating Systems
- Windows Server 2012 and onwards
- Windows 10 LTSB
- Windows 10 and 11
- Linux and MacOS based OS a plus (+++)
- Good understanding of Security by design
- Firewall rules
- Antivirus and endpoint protection
- Quick evaluation in the event of incidents
- Ability to escalate accordingly and act with the right level of attention
- Support and develop our external partners to deliver clear and performant services to our Corporate Employees and our Restaurants
- Take ownership of support for Corporate employees and develop the corporate service desk experience to a top-class experience. Develop self-service support and lead on the documentation of existing and new processes
- Help deliver on security related matters, including overseeing patching activities for the market, managing vulnerabilities and treating security-related incidents
- Create and maintain Operational standards for internal and external processes
- Work with our global teams on the activities related to the management of local and cloud-based servers
- Act as the main point of contact within the team for support requests related to Network & Infrastructure
- Monitor the operational execution (reliability, performance) of technologies and ensure appropriate response
- Translate key IT messaging for consumption by wider stakeholder groups
- Respond to, and ensure processes exist to manage and handle scenarios of critical business impact
- Perform risk management exercises and develop appropriate processes & responses
- Technical investigation into root causes and building strategical next steps
- Prompt support to restaurant operations in cases of major incidents or crisis
- Comfortable with best practices in Service Management (understands the concepts of incidents, problem management, escalations)