Reservation Agent (m/w) - be the master in filling the house at the best price

• Take actively part in all perspectives of the reservation process
• Play with prices and ideas to have the optimal occupancy at the best price
• Smile through the phone and e-mail to sell not only a product but an experience
• Maintain highest standards of a 5* superior hotel
• Make sure all guests receive prompt and personal recognition
• Motivate your team in order to provide a high standard of service
• Be pro-active and out-going
• Take ownership
• Provide personalised services
• Ensure timely resolutions of guests challenges independently
• Take responsibility in any part of the operational process
• Have fun and broaden always your horizon

• Become a pioneer for the first hotel opening to happen in 100 years in St. Moritz in this segment
• Fun, collaborative and caring environment where people are put first
• Grace House for talents
• Hands-on learning and training opportunities
• F&B discounts & sporting activities free of charge
• Cool uniform from an international luxury clothing brand
• If needed state-of-the-art accommodation
• And much, much more…

• Your smile is infectious and you treat people as if they were your best friends
• You go the extra mile to make the best first and last impression
• You are a team player and enjoy helping others
• You have a strong interest in hospitality and you are eager to learn
• You can multi-task and work in a fast-paced environment
• You lead with example and pride
• You love to try new things and go a different path
• You like to push your comfort zone to the edge
• Guests always come first to you
• Languages German, English and Italian are one of your stenght

Hotel Career