Customer Loyalty Manager - Base Marketing 80-100%

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Zürich
Unbefristet
Vollzeit

9 Tage her

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.We are seeking an experienced and customer-focused Loyalty Manager B2B to develop and oversee our customer loyalty program(s). This role plays a pivotal part in fostering long-term customer loyalty by creating insights and engaging initiatives, ensuring a seamless and positive customer experience, and driving continuous improvement programs to enhance satisfaction and customer lifecycle. The ideal candidate will bring a data-driven approach, strong customer insights, and a passion for creating impactful loyalty strategies.YOUR CHALLENGE:

Lead the planning and delivery of NPS market research, ensuring clear go-to-market approaches are defined and rolled out effectively
Actively collect, analyze, and leverage customer feedback and NPS insights to refine program offerings and address pain points
Manage the customer loyalty program(s), ensuring alignment with business goals and customer needs, and defining strategies for rewards, benefits, tools, and lifecycle management (acquire, engage, retain)
Monitor and report on program performance (ROI, CLV, key KPIs), translate insights into clear, actionable recommendations, and drive measurable performance improvements
Work closely across customer segments and functions, to align loyalty initiatives with broader campaigns and ensure seamless, end-to-end execution across platforms

YOUR SKILLS:

Bachelor’s degree in Marketing, Business Administration, or a related field, with 5+ years of experience in loyalty, customer experience, or related roles (preferably in telecom, ICT, or retail)
Proven track record in designing, managing, and optimizing successful loyalty programs aligned with business and customer needs
Strong expertise in B2B customer segmentation, behavioral analysis, and personalized engagement strategies
Data-driven mindset with solid analytical skills and hands-on experience with relevant analytics tools
Excellent communication and interpersonal skills, with the ability to effectively manage and influence stakeholders across all levels
Strong project management capabilities with experience leading cross-functional initiatives in complex environments
Customer-centric, results-driven, and adaptable personality with a passion for innovation; familiarity with telecom products, omnichannel engagement, and CX/loyalty certifications are a plus; fluent in German and English (French/Italian is an advantage)

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.Ready to rise to the challenge? Then join the team and actively shape our future!#ChallengersWantedInformation for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.#LI-ST1

Sunrise Communications

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