IntroductionJoin Our Team at The Alpina GstaadAt The Alpina Gstaad, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination—it is an experience where nature, culture, and luxury harmoniously converge.Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad.Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us.Key ResponsibilitiesDevelopment and advancement of a structured quality management system in the hotelEnsuring and continuously improving our existing standards across all departmentsClose collaboration with operational teams to drive sustainable process optimisationAnalysis of guest feedback and implementation of concrete measuresPreparation, support and follow-up of internal and external auditsTraining and coaching of managers and employees on quality and standardsReporting and regular exchange with the General ManagerWhy Join Us?At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:
Staff accommodations – different categories within the region are available for our seasonal employees
Customized training programs – both internal and external, to support your professional development
Staff gym access – located in Schönried, a modern, fully equipped gym for your health and wellness
Staff car for personal use – explore the stunning surroundings in style with our Audi Q3 Sportback
Exceptional workplace environment – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter
Your ProfileAt least five years of relevant professional experience in a comparable positionIncluding at least three years of professional experience in the (ultra) luxury hotel industry or upscale hospitalityKnowledge of ISO/ DIN 9001 standards, especially in the context of quality management, documentation, and process controlPassion for quality, service culture, and process-oriented thinkingExperience in quality or project managementStructured, analytical, and self-reliant working styleStrong communication skills, persuasiveness, and a keen sense for peopleExcellent interpersonal skills with a warm, authentic, and professional presenceVery good command of both spoken and written German and EnglishEnjoyment of working in a dynamic and demanding environmentThe Alpina GstaadThe Alpina Gstaad is a Swiss luxury hotel for travelers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.
