Consumer Experience intern
Philip Morris International
- Lausanne
- Praktikum
- Vollzeit
You will join the Consumer Experience team which is motivated by the voice of consumer to identify gaps and areas of improvement across the Consumer Journey interactions with the entire IQOS ecosystem in the Swiss market.Who we're looking for:
Available from mid-July to February
Currently studying for your College/University degree in Business, Marketing. MBA is a plus.
Experience with business analytics, consumer facing roles, project management, drive for result and ability to work in a fast-paced environment
Fluent in English, German is an assetRoles & Objectives:
As Consumer Experience lead you will be fully dedicated in supporting Swiss Consumer Experience team through consumer data and insights to drive action to improve a range of Acquisition and Retention programs and services that IQOS offers its consumers.The successful candidate will be constantly monitoring leakages between the Customer Journey episodes and prepare analysis of consumer pain point to promptly address the identified gaps supporting the perfect execution of commercial initiatives.Being part of a Project Based Organization (PBO), you will be working in cross-functional teams (comms, digital, consumer programs, CRM, legal, market research, among others), actively contributing with your consumer knowledge and managing daily tasks leveraging upon your project management skills to reach the organization business objectives.What we offer:
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:Seize the freedom to shape your future and ours. We'll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business -our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.PMI is an Equal Opportunity Employer.