Trading Service Analyst

Wipro

  • Genf
  • Unbefristet
  • Vollzeit
  • 1 Tag her
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  • General 1st and 2nd level support
  • User contact via defined interfaces such as e-mail, telephone and chat for recording IT faults
  • Analysing the fault, if necessary in coordination with other teams and internal / external employees.
  • Troubleshooting, documentation and, if necessary, forwarding to other solution teams
  • Tracking malfunctions through to completion
  • Communication of faults and the fault clearance process to users and stakeholders in the department and IT
  • Creation of instructions for fault clearance and operation (operational procedures)
  • Management of the elimination of major faults
  • Creating root cause analyses
  • Carrying out error analyses and demand-oriented bug creation (code changes , data corrections)
  • Fixing bugs (eg data corrections)
  • Ad hoc processing of prioritised issues
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  • Specifics on 1st level onsite support
  • New-joiner support (planned and ad-hoc)
  • Setup and handover training for new Smart Client hardware
  • Order of and support for access rights
  • Walkthrough of office software and office communication
  • Trader desk and multiscreen setup
  • Network infrastructure and WIFI setup
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  • Floorwalking support (when in the office):
  • Collect and follow-up (minor) incidents from users
  • Provide user support as requested
  • Manage access servers
  • Manage stock for peripheral devices and consumable materials like printer toners
  • Support for printers and video conferencing systems
  • Hardware support (via external vendor):
  • Manage stock for hardware as desktop PC, laptops, docking stations, monitors, and printers
  • Exchange hardware when defective
  • Installation of new desks with hardware Onsite network infrastructure and hardware patching
  • Manage special hardware like UPS, media (TV/SAT)
M͏andatory skills:
  • 4-10 years of experience in troubleshooting IT systems and complex IT infrastructure
  • Networked, analytical and solution oriented thinking with high-level of customer focus.
  • Proficient professional skills are essential, given the broad spectrum of issues likely to be encountered.
  • Strong language and social skills in English are a must for effective direct communication with traders, often under challenging and time-sensitive conditions.
O͏ur offer:
  • New Hires Buddy-Program
  • Regular All-hands Meetings
  • Referral Program
  • Comprehensive Learning Offerings
  • Company pension plan
  • Highly international, high-Performance culture
  • Diversity is in our DNA
  • Women network
Mandatory Skills: ETRM Energy Trading and Risk Management .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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