Flagship Store Manager - Luxury Fashion

Luxury Experts Alle Jobs anzeigen

  • Genf
  • Unbefristet
  • Vollzeit
  • 6 Tage her
Job Description:On behalf of a leading international luxury house, we are seeking a refined and experienced Flagship Boutique Director to take the lead of its Geneva flagship store. This role calls for a leader who combines strong commercial acumen with a deep sensitivity to high-end service, product, and long-term client relationships. The successful candidate will ensure the boutique operates at the highest standards of performance and presentation, while contributing to a highly personalized and discreet client experience environment.POSITION & Key ResponsibilitiesBoutique Leadership & Retail Performance
  • Lead and inspire the boutique team, ensuring excellence across all operations
  • Drive performance through KPIs while maintaining a qualitative, service-driven retail culture
  • Ensure impeccable standards in visual merchandising, product presentation, and boutique environment
  • Collaborate closely with regional leadership on strategy and execution
Client Experience & Clienteling
  • Develop and nurture long-term relationships with local and international HNW/UHNW clientele
  • Deliver a discreet, highly personalized service aligned with the highest luxury standards
  • Lead CRM initiatives and elevate clienteling practices across the team (15-25 pers)
  • Strengthen the boutique's positioning within Geneva's luxury ecosystem
Private Client Experience & Hospitality Oversight
  • Oversee the use and positioning of a private hospitality space dedicated to client appointments, intimate presentations, and small-scale events
  • Support the planning and coordination of select client experiences in alignment with brand initiatives
  • Ensure consistency of service, presentation, and atmosphere within the space
  • Collaborate with internal and external stakeholders for smooth execution of activations
Operations & Boutique Excellence
  • Ensure compliance with operational standards, procedures, and reporting
  • Maintain close attention to detail across all aspects of boutique presentation and service
  • Support inventory awareness and coordination in line with business needs
Team Leadership & Development
  • Recruit, coach, and develop a united, high-performing team
  • Foster a culture of elegance, accountability, collaboration, and discretion
  • Lead by example with a strong and credible presence on the sales floor
PROFILE
  • Minimum 10-15 years' experience in luxury retail, including boutique leadership
  • Strong exposure to fashion, lifestyle, or accessories environments preferred
  • Proven track record in managing HNW/UHNW clientele
  • Experience with private client events or high-end service environments is a plus
  • Refined interpersonal skills and strong leadership presence
  • Highly organized with a strong sense of detail and service excellence
  • Fluent French and English required; additional languages are a strong asset
  • Greater Geneva-based or willing to relocate (Swiss or EU national)
Why This RoleThis is a unique opportunity to lead a prestigious boutique in Geneva, within a Maison defined by discretion, craftsmanship, and timeless elegance. The role offers the opportunity to combine retail leadership with a highly refined approach to client experience, in one of Europe's leading retail locations.Apply Online and take a step towards your next career opportunity!

Luxury Experts