Help Desk Officer - 1st level of support

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  • Genf
  • Unbefristet
  • Vollzeit
  • 1 Monat her
Job Category: INFORMATION TECHNOLOGYDegree Level: High School GraduateJob Description:Mission
Based in our main office in Geneva, you will join the Global Service Desk team, providing first-line support to approximately 3,000 Union Bancaire Privée (UBP) colleagues worldwide.Main responsibilities
  • Answer to the Global Service Desk phone line for all UBP users worldwide.
  • Manage emails sent to Global Service Desk.
  • Manage workload from our self-ticketing tool.
  • Provide remote assistance to users and try to resolve the problem on first call.
  • Create incidents with clear and explicit information and assign to level 2 teams if necessary.
  • Knowledge documentation and procedures updates.
  • Working hours: Weekdays, shift coverage from 07:30 to 19:00.
Your Profile
  • Help Desk Institute Certification (CFC) or equivalent.
  • A first successful experience in a Help Desk service is mandatory.
  • Microsoft Operating System Certification(s) will be an asset.
  • ITIL Foundation Certification will be an asset.
  • Expertise in Microsoft Windows 11 and Microsoft 365 (Office 365)
  • Experience with Citrix and VDI environments and with Remote Access connection (RSA Secure ID, Citrix Workspace).
  • Knowledge of, Active Directory, GPO, SCCM, Networking.
  • Knowledge on Mobility: iOS and iPhone, iPad.
  • JIRA service management tool knowledge.
  • Fluent in French and English; additional languages considered an asset.
Competencies
  • Excellent analytical thinking and problem-solving skills.
  • Excellent oral and written communication skills.
  • Highly customer service oriented.
  • Priority setting, multitask ability.
  • Team player willing to take ownership.
  • Ability to work in a fast-changing environment.
Core Competencies : Adherence to the company's values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directivesAbout Us: Union Bancaire Privée (UBP), which is based in Geneva, is one of the biggest family-owned Swiss banks. We provide both private and institutional clients with cutting-edge wealth and asset management services from over 25 sites across the world. We employ people in a broad spectrum of banking specialisations, including relationship management, investment services, product development, treasury & trading, operations, legal and compliance, human resources, IT, communications and more. Guided by strong values that include dedication, innovativeness and adaptability, we are committed to providing a working environment based on mutual respect, conviction, and creativity offering exciting projects and opportunities for development. To find out more about us, go to ubp.com.

Union Bancaire Privée