Lead the Future of Conversational AI - Senior Technical Consultant (German-speaking)Our client, a European leader in customer engagement and contact center technology, is looking for a Senior Technical Consultant - Conversational AI to join their expanding team. This role offers the chance to lead high-impact technical projects from pilot stage to enterprise deployment, working with cutting-edge AI technologies that transform how companies interact with their customers.If you're passionate about Conversational AI and thrive on delivering smart, scalable solutions, this is your opportunity to make a real impact - all while collaborating with an experienced, innovative team.Your ResponsibilitiesFull Project Ownership: Lead post-sales AI solution implementations from proof-of-concept to full enterprise rollout, ensuring performance, scalability, and customer success.Technical Strategy & Problem Solving: Define architectural best practices, solve complex technical challenges, and provide tailored solutions aligned with client goals.Customer Enablement: Deliver hands-on training, workshops, and technical support to empower clients and partners to use the platform effectively.Cross-Functional Collaboration: Work with internal teams (sales, product, engineering) to ensure smooth delivery and continuous product improvement.Documentation & Support: Create technical documentation and support the resolution of advanced integration issues to maintain a high level of satisfaction.Your ProfileAt least 5 years of experience in technical consulting, solution engineering, or software implementation - ideally within Conversational AI, SaaS, or enterprise platformsHands-on knowledge of tools like Cognigy or similar Conversational AI platformsStrong problem-solving skills with a proven track record of delivering complex, scalable tech solutionsAbility to bridge the gap between business needs and technical implementationExcellent communication skills - capable of working with both technical and non-technical stakeholdersFluent German is a must, along with strong English communication skills (spoken and written)Additional Skills That Would Be a PlusExperience in creating dashboards, KPIs, or performance reports for AI solutionsProficiency in JavaScript (Python or other languages is a bonus)Comfortable with API and backend system integrationsBackground in linguistics, psychology, or cognitive science for improving AI interaction qualityFamiliarity with prompt engineering and Large Language Models (e.g., GPT, Claude)Skills in HTML/CSS for frontend customization and interface improvementsPrior involvement in AI-focused product development, research, or consulting
