Collaborate with stakeholders from various business units to understand and document business requirements for our application’s portfolio through project and production requests.
Act as a liaison between business stakeholders and technical teams, leading workshops and facilitating communication and ensuring project deliverables meet expectations.
Assess the feasibility and potential impact of the proposed enhancements, providing insights into risks and mitigation strategies.
Write detailed functional specifications documents integrating the tech lead feedback and ensuring alignment with business goals including formal business approvals.
Support technical development teams during the implementation phase.
Support our Quality Assurance team during the testing phase.
Help our Support L2 and L3 teams when needed if production issues occur.
Monitor the performance issues with the team and identify opportunities for optimization based on user feedback and market trends.
Stay informed about industry best practices and technological advancements.
