IT Support Engineer (m/w/d)
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- Basel
- Unbefristet
- Vollzeit
Latest Start date: 01.05.2026
End date: 6-months contract (with the chance for extension)
Workload: 60%
Contract Type: Contracting
Location: BaselYour tasks:
- Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
- Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
- Install, configure, and maintain hardware and software according to company standards
- Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
- Perform root cause analysis and escalate complex issues to Level 3 teams when required
- Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
- Ensure compliance with IT security policies, data protection, and audit requirements
- Maintain documentation for procedures, configurations, and troubleshooting guides
- Assist in IT projects such as system upgrades, migrations, and rollout of new tools
- Provide user training and guidance on best practices and security awareness
- 5–6 years of experience in IT Support / Desktop Support / End User Computing role
- Windows 10/11, basic Linux/macOS (optional)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Microsoft Active Directory and Azure AD (Entra ID)
- Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
- Experience with endpoint management tools (Intune or similar)
- Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
- Strong troubleshooting skills
- Ability to work independently and handle multiple priorities