Senior Sales Advisor, Fine Watches & Jewellery
RETAIL Experts
- Genf
- Unbefristet
- Vollzeit
- Meet individual and store sales targets while constantly identifying opportunities to gain new clients and increase sales
- Advise clients across the product categories, constantly introducing add-on sales with the goal of maximizing sales potential, units sold per transaction, and the basket value of each transaction
- Incorporate strong product knowledge and storytelling in the sales process
- Engage with clients to develop long-term relationships, leveraging different clientelling tools, in order to foster brand loyalty
- Capture all relevant customer information for entry in database, promote events through email, phone, and personalized notes and develop a client book
- Greet, serve and advise customers giving the highest standard of customer service at all time
- Maintain in-depth knowledge of all product ranges, focusing on the features / benefits of each collection
- Understand the competitive strengths and weaknesses that differentiates the brand products in competitive selling situations
- Adhere to the visual merchandising guidelines and ensure full compliance with the brand in-store display standards
- Assist management with the implementation and adherence to guidelines, security and operational procedures
- Execute daily administrative tasks and support the inventory process
- Effectively manage possible customer complaints by liaising with the line-manager when necessary
- Be familiar with selling systems, cash, credit and exchange procedures while following the company's policies and procedures
- Natural talent for networking and client relationship building
- Creative in finding new business opportunities
- Luxury product sales experience is central, as well as a solid luxury watch/jewellery experience
- Fluency in English and French is required, while fluency in other languages could represent a serious asset
- Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
- A Team player with pro-active attitude and excellent problem solving skills
- Responsible, dependable, punctual and flexible