Senior ITSM Engineer ITSM Lifecycle Implementation | Zurich (Hybrid)We're looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich.This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.What You'll DoDrive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy)Develop and enhance ITSM processes:Incident, Change, Service Request, and Configuration ManagementAutomate workflows using PowerShell, SQL, and other scripting toolsMaintain and expand the CMDB, ensuring data integrity and structureManage data imports from source systems and optimize interfacesAct as a trusted partner to the team and grow into a go-to expert for ITSM topicsWhat You Bring5+ years experience in ITSM engineering and project deliveryStrong background in:IT Asset & Configuration ManagementScripting & automation (PowerShell, SQL; C# is a plus)API development & system integrationITSM process design & tool configurationITIL and/or DevOps experienceFluent German and English communication skillsCollaborative team player with a proactive, hands-on approachBonus PointsExperience in the insurance sectorCertifications in ITIL or DevOps
