German Speaking Customer Support Specialist in Bulgaria - Relocation

Cross Border Talents

  • Zürich
  • Unbefristet
  • Vollzeit
  • 1 Monat her
  • Einfach bewerben
Are you a German language whiz? We're on the lookout for an extraordinary individual to join our team as a German Customer Support Specialist!About Us: We specialize in revolutionizing customer experiences that propel brand growth globally. With our profound insights and state-of-the-art technology, we engineer integrated journeys that transcend conventional expectations and scale seamlessly. Whether you're a fledgling startup or a renowned global brand, count on us to be your trusted partner for success. We've got you covered, regardless of the intricacies or breadth of your customer journey.Role Overview: As a German Customer Support Specialist, you'll deliver exceptional service to our clients by addressing inquiries, resolving issues, and updating information across various platforms including phone, email, and chat. Collaborating closely with internal teams, you'll play a pivotal role in enhancing the overall customer experience and driving process enhancements. This role offers a unique opportunity to make a significant impact and ensure utmost customer satisfaction.Key Responsibilities:
  • Answer Inquiries: Actively respond to and manage cases and queries received through our main queue, chat, and email platforms.
  • Resolve Issues: Skillfully handle customer complaints and concerns with empathy and professionalism, striving to find suitable resolutions.
  • Update Information: Ensure accurate and up-to-date information is provided to customers and internal stakeholders.
  • Update Documentation: Maintain comprehensive documentation of customer interactions and issue resolutions.
  • Ensure Satisfaction: Work diligently to ensure that customers' needs are met and their expectations are exceeded.
  • Offer Guidance: Provide guidance and assistance to customers, helping them navigate through our products and services effectively.
  • Analyze Issues: Analyze customer feedback and data to identify trends and areas for improvement.
  • Assess Reports: Assess reports and metrics to evaluate performance and identify opportunities for enhancement.
  • Implement Fixes: Collaborate with relevant teams to implement fixes and enhancements to our systems and processes.
Qualifications:
  • Solid C1 proficiency in German
  • B2 proficiency in English
Why Join Us:
  • Attractive Salary: Competitive compensation packages that recognize and reward your skills and contributions.
  • Bonus for Important Life Events: Celebrate significant milestones such as marriage or university graduation with a special bonus from us.
  • Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work.
  • Health and Life Insurance: Comprehensive coverage reflecting our commitment to your well-being.
  • Relocation Package: For candidates considering relocation, we offer a relocation package to assist with the transition, ensuring a smooth and seamless move to our location.
Ready to embark on this customer support adventure? Submit your application today, and let's connect!

Cross Border Talents