German Speaking Customer Support Specialist in Bulgaria - Relocation
Cross Border Talents
- Zürich
- Unbefristet
- Vollzeit
- Answer Inquiries: Actively respond to and manage cases and queries received through our main queue, chat, and email platforms.
- Resolve Issues: Skillfully handle customer complaints and concerns with empathy and professionalism, striving to find suitable resolutions.
- Update Information: Ensure accurate and up-to-date information is provided to customers and internal stakeholders.
- Update Documentation: Maintain comprehensive documentation of customer interactions and issue resolutions.
- Ensure Satisfaction: Work diligently to ensure that customers' needs are met and their expectations are exceeded.
- Offer Guidance: Provide guidance and assistance to customers, helping them navigate through our products and services effectively.
- Analyze Issues: Analyze customer feedback and data to identify trends and areas for improvement.
- Assess Reports: Assess reports and metrics to evaluate performance and identify opportunities for enhancement.
- Implement Fixes: Collaborate with relevant teams to implement fixes and enhancements to our systems and processes.
- Solid C1 proficiency in German
- B2 proficiency in English
- Attractive Salary: Competitive compensation packages that recognize and reward your skills and contributions.
- Bonus for Important Life Events: Celebrate significant milestones such as marriage or university graduation with a special bonus from us.
- Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work.
- Health and Life Insurance: Comprehensive coverage reflecting our commitment to your well-being.
- Relocation Package: For candidates considering relocation, we offer a relocation package to assist with the transition, ensuring a smooth and seamless move to our location.