An Exhilarating OpportunityAre You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as Supervisor Housekeeping will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!Key ResponsibilitiesSupport the Asst. Housekeeping Manager by overseeing evening operations and ensuring smooth guest interactions. Handle and resolve guest complaints promptly and professionally.Supervise, train, and audit the housekeeping team on cleaning, hygiene, and evening service standards.Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry to coordinate evening tasks and resolve any operational issues.Inspect guest rooms, public areas, and other facilities after cleaning to ensure quality standards are met before evening arrivals and overnight stays.Review sold room reports, verify room status, resolve discrepant rooms with the Front Desk, and ensure readiness for late check-ins and guest requests.Prepare, update, and communicate changes in evening room assignments. Ensure smooth handover of information to the night shift and management.Complete required documentation and communicate operational issues to the next shift.Assist in training, guiding, motivating, and evaluating evening team members to maintain high performance and service excellence.Ensure all staff follow company policies, safety, and security procedures. Report maintenance issues, hazards, or incidents promptly.Maintain professional appearance and conduct, safeguard company assets, and uphold confidentiality at all times.Anticipate guest needs during the evening shift, delivering the highest quality of service and exceeding expectations.Rewards At Work! Benefits For Life!
Live the exciting FIVE Life
Attractive incentive schemes
Rapid career advancement
Team-spirited colleagues
What We're Looking For
Hands-on approach with a ‘can-do!' work attitude
Commitment to delivering exceptional guest services with a passion.
Experience in a Luxury Hotel
Computer literacy a must, with a strong knowledge of Word, Excel, & Outlook.
Experience with Hotel PMS, Opera desirable.
Must be proactive with a meticulous eye for detail.
Must be highly organized and energetic and possess the ability to get the job done.
Swiss work permit holder or EU ID / Passport holder
Strong working knowledge of industry regulations
Ability to find creative solutions while taking ownership for all duties and tasks assigned