Head of Client Coverage, EMEA

• Provide strong, inspiring, decisive leadership, coaching and developing a team of Relationship Managers across regions.
• Set clear KPIs focused on client retention, revenue growth, service quality, and satisfaction.
• Build a culture of accountability, ownership, and proactive client engagement.
• Establish routines, team rituals, and best practices to ensure consistent sales management (pipeline management, prioritisation, client planning, and follow-through).
• Foster a collaborative, trusting team environment that supports continuous learning and knowledge sharing.

• Own revenue growth, AUM expansion, and retention of the existing private & institutional clients
• Drive structured upselling and cross-selling of products and services aligned to client needs and suitability.
• Increase wallet share by identifying new opportunities within existing relationships (e.g. additional assets, structures, family relationships).

• Ensure a consistently high standard of bespoke, personalised relationship management for clients, built on trust and understanding.
• Act as a senior escalation point, supporting RMs to navigate sensitive or high-value client interactions complex situations, relationships and sensitive matters.
• Build long-term, trusted relationships with clients and their broader ecosystems (family members, advisors, EAMs).

• Establish, review, and improve processes to ensure efficient, risk-mitigated operations with limited resources. This includes ensuring complete and accurate due diligence and Client KYC, both at onboarding and throughout the client lifecycle, as part of periodic reviews.
• Ensure all client management activities meet regulatory, risk, and internal governance standards. Ensure that the team’s reviews are completed on time and in full, thus maintaining compliance with regulatory requirements, identifying potential risks, and ensuring up to date client risk profiles.
• Partner closely with Operations, Compliance, Legal, and Risk to ensure smooth and compliant client servicing.
• Ensure high levels of client satisfaction through surveys and feedback mechanisms.
• Represent client interests in various forums and committees as required, driving business cases and strategic initiatives as appropriate.

• Work closely with the Business Development team to ensure a seamless handover to RMs of newly acquired clients.
• Provide structured client insights and feedback to Product and senior leadership to support service and offering enhancements.
• Ensure close and effective collaboration between Relationship Managers and Business Development teams to deliver a seamless, first-class client experience, regardless of who is leading the client relationship.

• Minimum 10 years of experience in similar roles, of which at least 3 ideally in a fully regulated banking environment
• Familiarity with client-facing team setups and the ability to optimize processes for efficiency and risk mitigation.
• Proven ability to lead high-performing teams with a strong coaching mindset.
• Deep understanding of private wealth governance, client servicing, and regulatory requirements (would be an advantage if this experience is in a Swiss Banking environment)
• Crypto experience & network would be an advantage but as a minimum an interest in digital assets is required along with willingness to upskill quickly.
• Fluent English is mandatory, German would be highly advantageous and additional languages are a plus.

AMINA Group