Store Manager - Luxury Fashion

Gstaad, Bern
Unbefristet
Vollzeit

28 Tage her

Job Description:For a leading luxury Fashion house, we are seeking an experienced Store Manager to take the lead of its Gstaad boutique. This role calls for a leader who combines strong commercial acumen with a deep sensitivity to high-end service, product, and long-term client relationships.This position offers a unique opportunity to operate within one of the most exclusive alpine resorts, characterized by a highly international clientele, strong seasonality, and an elevated expectation of discretion and personalization.The role requires a hands-on leader, capable of combining commercial performance with an exceptional level of client engagement, while fostering a close-knit, high-performing team in an intense, fast-paced seasonal environment.POSITIONBoutique Leadership

Lead and inspire the boutique team, ensuring excellence across all operations

Drive performance through KPIs while maintaining a qualitative, service-driven retail culture

Ensure impeccable standards in visual merchandising, product presentation, and boutique environment

Collaborate closely with regional leadership on strategy and execution

Client Experience & Clienteling

Develop and nurture long-term relationships with local and international HNW/UHNW clientele

Deliver a discreet, highly personalized service aligned with the highest luxury standards

Lead CRM initiatives and elevate clienteling practices across the team (5-8 pers)

Strengthen the boutique's positioning within Gstaad's luxury ecosystem

Private Client Experience & Hospitality

Support the planning and coordination of select client experiences in alignment with brand initiatives

Ensure consistency of service, presentation, and atmosphere within the space

Collaborate with internal and external stakeholders for smooth execution of activations

Operations & Boutique Excellence

Ensure compliance with operational standards, procedures, and reporting

Maintain close attention to detail across all aspects of boutique presentation and service

Support inventory awareness and coordination in line with business needs

Team Leadership & Development

Recruit, coach, and develop a united, high-performing team

Foster a culture of elegance, accountability, collaboration, and discretion

Lead by example with a strong and credible presence on the sales floor

PROFILE

Minimum 10 years' experience in luxury retail, including boutique leadership

Strong exposure to fashion, lifestyle, or accessories environments preferred

Proven track record in managing HNW/UHNW clientele

Experience with private client events or high-end service environments is a plus

Refined interpersonal skills and strong leadership presence

Highly organized with a strong sense of detail and service excellence

Fluent English required; additional languages are a strong asset (GER, FR, ITA,...)

Gstaad-based or willing to relocate (Swiss or EU national)

Why This RoleThis is a unique opportunity to lead a prestigious boutique in Gstaad, within a Maison defined by discretion, craftsmanship, and timeless elegance. The role offers the opportunity to combine retail leadership with a highly refined approach to client experience, in one of Europe's leading retail locations.Apply Online and take a step towards your next career opportunity!

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