Director, Patient Support Programs Lead

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• Lead and sustain comprehensive mapping of all PSPs across countries to support best-in-class patient support across the international region.

• Lead comprehensive mapping of PSP vendors, including services, coverage, and contract scope.
• Develop and implement a regional PSP vendor governance framework with:
• Clear roles and responsibilities
• Standardised oversight and documentation
• Harmonized reporting standards
• Develop, implement, and refine vendor KPIs and performance metrics to assess quality, compliance, efficiency, and patient impact.
• Maintain a regional PSP services catalogue and drive cross-country alignment while respecting local regulatory requirements.
• Develop and maintain a central repository for PSPs, covering:
• Activity objectives
• Data source(s)
• Data collection and review methodologies
• AE/ADR collection and PV requirements
• Provide standardized outputs to SRM for PSMF obligations and support PV inspections and audits.
• Classify PSPs for GVP relevance in collaboration with SRM International.

• Own regional PSP budget planning, forecasting, tracking, and variance management.
• Identify and implement cost-optimization opportunities while maintaining service quality.
• Partner with Finance and Procurement to ensure transparent spend tracking, benchmarking, and value-based vendor contracts.
• Provide leadership with data-driven insights to guide investments and prioritization.

• Map all patient-facing PSP materials across the region and conduct gap analyses.
• Lead development of new materials in partnership with Medical, Patient Advocacy Groups, and other SMEs (Legal, Privacy, Regulatory).
• Maintain a regional repository ensuring accuracy, consistency, and access for country teams.
• Oversee patient PSP educational websites and digital platforms and support countries with local content development.

• Ensure full alignment with internal policies, SOPs, and global standards.
• Partner with Compliance and Legal to mitigate risks, ensure compliant PSP design, and meet GDPR and local privacy obligations.

• Ensure PSPs address patient and caregiver needs and align with patient journey insights.
• Avoid duplication and maximize impact by integrating patient insights into PSP enhancements.

• Develop and track KPIs to evaluate PSP effectiveness and patient impact.
• Identify gaps and drive continuous optimization of PSP design and execution.
• Prepare executive-ready updates for leadership on performance, risks, and opportunities.

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• Advanced degree in life sciences, healthcare, public health, or related field (MD, PharmD, MSc, or equivalent preferred).
• 6–10+ years of relevant experience in:
• Patient Support Programs
• Medical Affairs, Patient Services, or Patient Experience
• Vendor and budget management in regulated environments
• Strong understanding of:
• Compliance and data-privacy regulations (including GDPR)
• PSP governance models
• International healthcare systems
• Demonstrated ability to:
• Manage complex vendor ecosystems
• Lead cross-functional collaboration
• Balance patient-centric design with operational and financial rigor
• Experience working across multiple countries and cultures.

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• Experience working in Japan or supporting Japan PSPs is a strong advantage.

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• Strategic thinker with strong execution capabilities
• High level of accountability and quality focus
• Strong financial and budget management acumen
• Excellent stakeholder management and influencing skills
• Data-driven mindset with ability to translate insights into actions
• Deep commitment to patient centricity

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• Robust and compliant PSP vendor oversight model in place
• Clear visibility and control of PSP spend with demonstrated cost efficiency
• High-quality, consistent patient educational materials across the region
• Improved patient experience and service consistency
• Strong cross-functional alignment and trust across markets

Alnylam Pharmaceuticals